Zoom calls are wearing us out, here’s the fix

Virginia Backaitis
3 min readMay 5, 2020
Photo Credit: Zoom

Heads up team leaders! Before you schedule the next conference call, stop to ask yourself if it’s the best way to complete the task at hand. Are the benefits going to outweigh the exhaustion your team will feel toward the end of the hour, day or week.

“Zoom (or any other video chat tool) tires us out,” says Terri Kurtzberg PhD, author of Virtual Teams: Mastering Communication and Collaboration in the Digital Age and an associate professor of management and global business at Rutgers Business School in New Brunswick, NJ. Her areas of expertise include virtual teams, electronic communications, negotiation strategies and tactics, and organizational creativity. In other words, she’s done enough research and conducted enough studies to know.

“Virtual teams have many of the same challenges and problems that traditional teams do, but they tend to experience them to a greater extent (more often, more intensely, more quickly in the process, and more deeply rooted/difficult to eradicate.) Coupled with the changes in conversation, comprehension, and decision making that can result from virtual interaction, these teams have a lot to contend with in order to successfully operate,” she says.

Kurtzberg is not alone in her thinking. Becky Supiano, in the Journal of Higher Education writes, “What is it, exactly, that’s so depleting…